So how did ProNett do?
ProNett is the standout ‘Software as a Service’ (SaaS) property maintenance / facilities management product in the UK, becoming the number one first choice for multi-site retail, dining and hospitality Operators. The switch by forward thinking businesses from failing traditional outsourced help-desk models to ProNett’s cutting-edge cloud hosted solution is painless, often taking a matter of a few weeks to achieve.
2014 saw significant investment in the ProNett solution and its underlying technical infrastructure. Not only were numerous new features added (in excess of 80), but ProNett also released its ‘In-House’ module for the management of internally retained engineering/maintenance staff, with some 1.5 million tasks having already transited the system.
ProNett’s new Mobile Web Apps allow tiered management authorisation on the move, and fingertip sign off of contractor’s works by smart phone, tablet or computer. Our video ‘ProNett explained in 60 seconds’ tells all – http://www.pronett.com/about-pronett/
Furthermore, the entire ProNett platform was migrated from a shared ‘Public Cloud’ infrastructure to a single-tenanted ‘Private Cloud’. This exercise was accomplished with zero disruption and to the complete satisfaction of our existing customers.
So how did ProNett do? ProNett can once again claim 100% customer retention over the last year. Moving in to 2015 this is now our 5th consecutive year that this has been the case. Better still, several customers have extended their contracts for a further 3 years including amongst others Stonegate Pub Company, La Tasca, Prezzo, Chimichanga, Cleaver and Giraffe (Tesco Family Dining). ProNett has brought on-board many new customers in 2014, moving several high profile brands away from the traditional helpdesk outsourced providers, which include amongst others:- Nando’s, Bramwell (to Stonegate), TGI Fridays, Côte, Byron Burgers, GBK, Novus Leisure, Vapiano, Carluccio’s, Cabana and Hush.